Our Services › Priority One

Patch Management, Anti-Virus for Desktop/Server,
and Proactive Help Desk Services features:

1) PC Inventory/Computer Audit
Complete computer inventory and software inventory. Scheduled LAN audits. Fully automated and always up-to-date.

2) Patch Management
Patch Management services include fully automated security patch scan, patch deployment and history with the click of a mouse. Our Patch Management solutions are scalable, secure, configurable and location independent.

3) PC Remote Control/Remote Support
Access computers remotely from anywhere. Secure and configurable. Access PCs behind firewalls and NAT without port mapping or infrastructure changes.

4) Network Monitoring/Alerts
Instant notification for hardware changes, software changes, policy violations, low disk space, unapproved network access, new devices on the LAN, etc.

5) Windows Event Monitoring/Alerts
Remotely monitor Windows system event log, application event log and security event log with user defined alerts.

6) Powerful Anti-Virus/Anti-Spyware Detection
Kaseya Endpoint Security (KES) incorporates reactive antivirus and spyware detection with the latest proactive technologies, KES ensures not only antivirus protection but also protection from unknown threats.

7) Integrated Reports
Comprehensive integrated management and operational reports. Customizable. Always available. View online or export to HTML, Word or Excel.

8) Network Policy Enforcement
Monitor network usage by machine and by application. Define policies and limit network access to only corporate-approved applications.

9) Software Installation/Update (Optional)
Complete software installations and software updates across the organization with a mouse click. Easier and more flexible than SMS and other solutions.

10) Backup and Disaster Recovery (Optional)
Real-time automated disk backup, disk imaging, file level backup and rapid restores for Windows servers and workstations. Online Data Replication ensures backups are automatically stored safely in an offsite location.

11) Maximum Security
Encrypted communication using 256-bit RC4 with rolling keys. No open ports. No plain-text data packets on the network. Nothing for attackers to exploit.

What's The Value Of Reporting?
A nifty additional benefit of monitoring your network is having the ability to produce reports on the health and security of your information systems over time. Quality reporting can be used to help with resource planning. There is significant value in replacing the anecdotal process that characterizes IT decision making in most organizations, with a management process that utilizes reports complete with statistics and trend analyses. Properly used, reports can help with IT capacity planning and decision making and will help management spend precious IT dollars efficiently.

Reporting also helps address compliance concerns in organizations which are subject to regulatory compliance and auditing of IT licenses, uptime and security. The Another 9 tech team works with our clients to customize reports in an effort to bring them into regulatory compliance and help keep them there.

Help Desk Services:
Whether your project requires an expert for an hour, a day, or longer, Another 9 can provide the right engineer for the job. We support Dell, HP, Cisco, Foundry, Extreme, Fortinet, Checkpoint, Sonicwall and more. From servers to load-balancing, routing and switching, we've got experienced talent on tap - at affordable rates.

< back